I need help dealing with an Experience
Hello again everyone!
I've been a lifeguard this whole summer I've had a decent experience... It's not Ideal for what I want to do as a job since I want to really feel like I'm making a difference in people's lives, but it helps for right now as I go to college.
Today was a dead day at the pool and no one was there and this family drove up and tried to drop off two kids around roughly 1:00, which isn't allowed by the pool rules but I could tell that the family was under a lot of stress and me being me I wanted to help them because I really want to help and I strive to help people in everything I do, so I let them in (They also didn't have a key-bob to get into the facility but I knew they lived in the neighborhood and they pay the HOA so I was fine with letting them in.)
I let them stay for an hour and a half (til really 2:30) because at about 3:00 school lets off and it starts to get busy and I can't watch them and it'll get to stressful to watch the whole pool and babysit them and they made a mess that I needed time to clean up so the deck was clean for the families who were going to get there soon, AND I couldn't stand the way the oldest kid (he was 18 but he acted less mature than the 13 year old and talked about women in the most disrespectful tone and way) so I very politely asked them to leave and I was extremely nice about it and they were fine about the whole thing. Another lifeguard was suppose to come in and relieve me so I could close another pool but he was an hour and 30 minutes late so I was stuck there later than I needed to be and the person who was at the other pool was suppose to be home so that alone was causing a lot of stress, but then the family came back right before another 2 families pulled up. I said
"Hey again I'm glad you guys are back, you're with an adult right?" and then the lady asked where the other lifeguard was and I told her
"he's late and I need to go to another pool so it's kind of a problem right now." Then she said
"well I'm dropping my boys back off at the pool for a while." so I told her the rules that they need an adult with them and the youngest was 13 and I told her my home pool (I was subbing at a different pool today) says you have to have an adult to have kids. Then she says
"Well he's 18, he's an adult" so I told her
"Ma'am, at my home pool, you have to be 21 years or older to have childre-"
she started getting really hostile towards me and and extremely rude and interrupted and said
"well sorry this isn't your home pool"
updated by @loconnoro: 09/07/18 09:53:00PM
and I said "Well I'll be happy to ask my manager about it"
and then she said in an extremely harsh and aggressive tone (it really screwed with me honestly) "You're going to let my kids in or I will report you for letting them in without a Key-Bob" and at that point I was honestly ready to start something but I could tell that she would have taken it to the next level and started cussing at me and spitting on me and there was family with children walking in at that moment and I did not want them to have to see that so I did nothing except let the kids in... But I can't get rid of the feeling that I should've said something. I hate confronting or making a scene but I could tell that she manipulates and uses people and knowing from experience how much that can mess people up I was going to *gently* put her in her place, I don't believe in talking out of hate but I would've let her know she can't take advantage of people and treat them like a rug and walk all over them. I didn't want to even do it for me I wanted to do it for all the people I could feel like she does that too. I honestly hope to see her again because I feel like I'm one of the only ones who would let her know she's ruining people's lived by treating people the way she does without throwing more hate back at her. I don't know I talked about this with people and they don't understand why I like to help others so I was hoping to talk about it on a community where thats a common thing we are almost forced to do because of how we are... Should I go back to her if I do see her again? The feeling I got from her and the emotions were beyond unhealthy and they can only come from a hateful place. And I can tell she has plenty of issues herself.... and now I'm trying to justify her treating me like dirt I always do that xD... anyways please leave any stories or comments or ideas that come to mind it you read this, and thank you all so much! See you all around!