I am the office manager of a small animal veterinary hospital. I can feel the fear and nervousness of most (not all) dogs who come in for appointments. I interact with the ones who are receptive and offer them treats on their way out (a joyous occasion for them!) I often go back to the treatment area where the hospitalized and surgical patients are. I talk to them and use their name to try to reassure them. Several things bother me however. Every day there is a radio on and, depending on who the surgeon is, it is sometimes music that is not conducive to peace and healing. It's not blasting, but it's there. I've mentioned it and gotten the eye roll. I change their station to classical whenever they are out of the room. I see technicians setting a catheter for a euthanasia and they are talking and laughing to each other and the poor animal, who is usually quite sick and/or old, is shaking in terror. I've stepped in to try to comfort the pet to set an example (I have no power in this part of the hospital) and they look at me like I'm crazy. I am one of the oldest employees (55) and all the doctors are young enough to be my kids. I'm sure, unfortunately, that it's like this at most veterinary clinics. Ours is a good one, with good doctors and a large clientele. I just wish that there was a class on empathy and seeing things through their eyes that was required in the technician training school. These "kids" aren't heartless, just clueless. And the thing that floors me is that I appear to be the only one in the entire hospital who sees this and feels this way. Sometimes I have to go in the bathroom and cry. I've been off work for a week and have to go back tomorrow and I'm dreading it.
updated by @leslie: 09/02/18 05:17:47PM